At Ampon, we are dedicated to providing comprehensive support and technical assistance to ensure that you get the most out of your products. Whether you need help with installation, troubleshooting, or sourcing specific electronic parts, our expert team is here to assist you every step of the way.

1. Technical Assistance

1.1 Product Installation Support
Our knowledgeable team is available to provide guidance and support for installing and setting up your audio, electronic, and electrical products. If you encounter any difficulties or need help understanding the setup process, please don’t hesitate to contact us.

1.2 Troubleshooting and Repairs
If you are experiencing any issues with your products, we offer troubleshooting assistance to help identify and resolve problems quickly. For products that require repairs, our team can advise on the next steps to get your equipment back in working order.

1.3 Technical Consultations
Need advice on selecting the right products or configuring your setup? Our technical experts are available for consultations to help you make informed decisions based on your specific requirements.

2. Sourcing Electronic Parts

2.1 Specialized Sourcing Services
Looking for a particular electronic or audio part that’s hard to find? At Ampon, we go the extra mile to source specific components that you need. Our network of suppliers allows us to find rare and specialized parts for a wide range of applications. Contact us with your requirements, and we’ll work to locate the part you need.

2.2 Custom Orders and Requests
If you have a custom request or need a unique electronic component that is not listed on our website, reach out to our team. We are committed to providing personalized service and will do our best to fulfill your special order.

3. How to Request Assistance

3.1 Contact Us for Support
If you need technical assistance, require help with installation, or are looking for a specific electronic part, please contact us via:

• Email: sales@ampon.co.za
• Phone: 076 290 3130 (Mon – Fri, 8:00 am – 5:00 pm)

3.2 Response Time
We aim to respond to all inquiries as quickly as possible, typically within 24 hours on business days. For more urgent matters, we recommend calling us during our support hours.

4. Installation Guides and Resources

4.1 Online Resources
We provide a range of online resources, including installation guides, manuals, and FAQs, to help you set up and use your products with confidence.

4.2 Personalized Guidance
If you need more specific guidance tailored to your unique situation, our team is just a call or email away. We are happy to walk you through the installation process or provide advice on product compatibility and setup.

5. Warranty and Repairs

5.1 Warranty Support
All products sold through our online store come with a warranty. If you believe your product is defective, please contact us immediately to discuss repair or replacement options. For more details on warranty coverage, please refer to our Warranty and Liability Policy.

5.2 Repair Services
If your product is covered under warranty or needs repair outside of the warranty period, we can help coordinate repairs or suggest reliable service providers.

6. Your Feedback Matters

We are always looking for ways to improve our support services. If you have any feedback or suggestions, please let us know. Your input helps us provide the best possible service to all our customers.