At Ampon, we prioritize our customers and strive to provide exceptional service and support at every step of your journey with us. Whether you need assistance with an order, have a question about a product, or need help with returns or exchanges, our dedicated Customer Care team is here to help.

1. How to Contact Us

1.1 Email Support
For any inquiries, questions, or support requests, you can reach our Customer Care team via email at sales@ampon.co.za. We aim to respond to all emails within 24 hours during business days.

1.2 Phone Support
You can also contact us by phone at 078 186 7190 (Mon – Fri, 8:00 am – 5:00 pm). Our friendly team is ready to assist you with any concerns or inquiries.

2. Order and Shipping Support

2.1 Order Tracking
After placing an order, you will receive an email confirmation with your order details. Once your order is shipped, you will receive another email with a tracking number to monitor the delivery status.

2.2 Delivery Inquiries
If you have questions regarding your delivery or need assistance with shipping details, please contact us, and we will provide timely updates and information.

2.3 Changes and Cancellations
If you need to modify or cancel your order, please contact us as soon as possible. Changes or cancellations can only be made if the order has not yet been processed for shipping.

3. Returns and Exchanges

3.1 Easy Returns
We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase or need to exchange an item, please follow our Returns and Refunds Policy and contact us to start the process.

3.2 Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed to your original payment method or as a store credit.

4. Product Support and Assistance

4.1 Product Information and Recommendations
Our team is here to provide detailed information about our products and help you find the right solutions for your needs. Whether you are looking for specific electronics or audio equipment, we are happy to offer expert advice.

4.2 Technical Support
If you require help with product installation, setup, or troubleshooting, please visit our Technical Assistance and Support page or contact our team for direct assistance.

5. Feedback and Complaints

5.1 We Value Your Feedback
Your feedback is essential to us. If you have suggestions, comments, or compliments, we would love to hear from you. Your input helps us improve our products and services.

5.2 Complaints Handling
If you have any complaints or concerns, please contact us directly. We are committed to addressing any issues promptly and ensuring a positive resolution for you.

6. Frequently Asked Questions (FAQ)

For answers to common questions about our products, services, ordering process, shipping, and more, please visit our FAQ page.

7. Our Commitment to You

At Ampon, we are dedicated to providing the best possible experience for our customers. We are always here to assist you and ensure that your journey with us is smooth, enjoyable, and satisfying.