At Ampon, we are committed to providing high-quality products and exceptional customer service. This Warranty and Liability Policy outlines the terms under which we offer warranty coverage and our liability limitations.

1. Product Warranty

1.1 Warranty Coverage
All products purchased through our online store are covered by a standard warranty against defects in materials and workmanship. The duration of the warranty period varies depending on the product and is specified in the product description on our website.

1.2 Warranty Period
The warranty period begins on the date of purchase and is valid for the period specified for each product. If no specific warranty period is mentioned, a minimum warranty of 6 months from the date of purchase applies.

1.3 What is Covered?
The warranty covers defects in materials and workmanship that may occur during normal use of the product. This includes:

• Manufacturing defects
• Faulty components
• Defects resulting in malfunction during normal use

1.4 What is Not Covered?
The warranty does not cover:

• Damage caused by misuse, abuse, or negligence
• Normal wear and tear
• Damage due to accidents, fire, liquid spills, or other external factors
• Unauthorized modifications or repairs
• Consumable parts, such as batteries, unless specified otherwise

2. Making a Warranty Claim

2.1 How to Claim
To make a warranty claim, please contact our customer service team at sales@ampon.co.za or call 078 186 7190 (Mon – Fri, 8:00 am – 5:00 pm). Provide proof of purchase and a detailed description of the issue, including any relevant photographs if possible.

2.2 Assessment and Resolution
Once we receive your warranty claim, we will assess the defect to determine if it is covered under the warranty. If the claim is approved, we will repair or replace the defective product at no cost to you. If the product cannot be repaired or replaced, we may issue a refund or store credit at our discretion.

2.3 Shipping for Warranty Claims
You are responsible for the cost of shipping the product to us for assessment. If the warranty claim is approved, we will cover the return shipping cost. If the claim is not approved, you will be responsible for all shipping costs.

3. Liability Limitations

3.1 Limited Liability
Ampon’s liability is limited to the repair, replacement, or refund of defective products under the terms of this Warranty Policy. Under no circumstances will Ampon be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products.

3.2 No Additional Warranties
Except as expressly stated in this Warranty Policy, Ampon makes no other warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

3.3 Third-Party Products
If a product purchased from Ampon is manufactured by a third party, the warranty will be governed by the warranty terms provided by the manufacturer. Ampon will assist in facilitating any warranty claims with the manufacturer but is not liable for the manufacturer’s warranty obligations.

4. Repairs Outside of Warranty

4.1 Out-of-Warranty Repairs
If your product is outside the warranty period or is not covered by the warranty, we may still offer repair services at your expense. Contact us for a repair quote and further instructions.

5. Your Rights

This Warranty and Liability Policy does not affect any statutory rights you may have under applicable laws, including the Consumer Protection Act of South Africa.

6. Changes to This Policy

We reserve the right to update or change this Warranty and Liability Policy at any time. Any changes will be posted on our website, and your continued use of our products following any changes constitutes acceptance of the updated policy.

7. Contact Us

If you have any questions or concerns about this Warranty and Liability Policy, please contact us at:
Email: sales@ampon.co.za
Phone: 076 290 3130 (Mon – Fri, 8:00 am – 5:00 pm)