Welcome to Ampon. By accessing our site and/or purchasing from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service” or “Terms”), including any additional terms and conditions and policies referenced or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to browsers, vendors, customers, merchants, and contributors of content. Please read them carefully before using our website or making a purchase.

By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree with all the terms and conditions of this agreement, you may not access the website or use any services. Any new features or tools added to the store will also be subject to these Terms of Service. We reserve the right to update or change these Terms at any time by posting updates on our website. It is your responsibility to check this page periodically for changes. Continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products and services.

1. General

1.1 These terms and conditions govern your use of the Ampon website and the purchase of products from us.
1.2 We may update these terms and conditions from time to time without notice. Please check this page regularly to ensure you are familiar with the current version.

2. Online Store Terms

By using our Service, you represent that you are at least the age of majority in your state or province of residence or have given us your consent to allow your minor dependents to use this site. You agree not to use our products for any illegal or unauthorized purposes and not to violate any laws in your jurisdiction (including copyright laws). Any breach of these Terms will result in the immediate termination of your Services.

3. Use of the Website

3.1 By using our website, you agree not to engage in any illegal or prohibited activities.
3.2 You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account.
3.3 We reserve the right to terminate your access to our website at any time without notice if we believe you have violated these terms.

4. General Conditions

We reserve the right to refuse service to anyone at any time for any reason. You understand that your content (excluding credit card information) may be transferred unencrypted across various networks and may be modified to conform to technical requirements. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service without our express written permission.

5. Product Information and Availability

5.1 We strive to provide accurate product descriptions, images, and availability. However, we do not warrant that the information is always complete, current, or error-free.
5.2 All products are subject to availability. We reserve the right to discontinue any product at any time.

6. Pricing and Payment

6.1 All prices are listed in South African Rand (ZAR) and include VAT, unless otherwise stated.
6.2 We reserve the right to change prices at any time without prior notice.
6.3 Payment for products can be made via PayFast (Credit Card/Debit Card) or Electronic Funds Transfer (EFT). All orders must be paid in full before dispatch.
6.4 We do not accept cash on delivery.

7. Shipping and Delivery

7.1 We offer free nationwide delivery for orders over R1000. For orders below R1000, a flat delivery rate of R125 applies for major metropolitan areas and R230 for outlying areas.
7.2 Delivery times vary depending on the location:

• Major metropolitan areas: 1-2 business days
• Regional areas (within 80 km of a commercial airport): 2-3 business days
• Outlying areas (beyond 80 km of a commercial airport): 3-4 business days
  7.3 We are not responsible for delays caused by circumstances beyond our control, including but not limited to weather, strikes, or courier delays.

8. Returns and Refunds

8.1 We offer a 30-day return policy. To be eligible for a return, items must be in their original condition, unused, with tags, and in the original packaging, accompanied by proof of purchase.
8.2 To initiate a return, contact us at sales@ampon.co.za. Approved returns will be collected by courier, and refunds will be processed to the original payment method or a bank account of your choice.
8.3 Original shipping costs are non-refundable. Additional courier fees may apply for returns.
8.4 We reserve the right to issue refunds in the form of vouchers.
8.5 Items paid for but not collected within 30 days will be sold to cover costs.

9. Warranty and Liability

9.1 We guarantee that all products sold through our online store are free from defects. Defective items may be returned or exchanged following our return policy.
9.2 Ampon is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products.
9.3 All warranties are subject to our assessment of the nature of the defect or damage.

10. Order Changes and Cancellations

10.1 Orders can be modified or canceled only if they have not yet been processed for shipping. Once an order is marked as “preparing for shipping,” “shipping,” or “delivered,” no changes or cancellations can be made.
10.2 To request a change or cancellation, please contact us at sales@ampon.co.za.

11. Privacy Policy

11.1 Your privacy is important to us. We will not share, sell, or distribute your personal information to third parties without your consent, except as required by law.
11.2 For more information, please refer to our Privacy Policy.

12. Accuracy of Billing and Account Information

We reserve the right to refuse any order placed with us and may limit or cancel quantities purchased. You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

13. Optional Tools

We may provide access to third-party tools without monitoring or control. Your use of these tools is at your own risk. Any new services or features offered on the website will also be subject to these Terms.

14. Third-Party Links

Our site may include third-party content or links to third-party websites. We are not responsible for examining or evaluating their content or accuracy and will not have any liability for any third-party materials or websites.

15. User Comments and Feedback

If you submit creative ideas, suggestions, or other materials, you agree that we may, at any time, use them in any medium without restriction. We have no obligation to maintain any comments in confidence, to pay compensation, or to respond.

16. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

17. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site that contains errors, inaccuracies, or omissions. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information is inaccurate at any time without notice.

18. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose or to violate any laws. We reserve the right to terminate your use of the Service for violating any prohibited uses.

19. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our Service will be uninterrupted, secure, or error-free. The Service and all products delivered through it are provided ‘as is’ without any representation, warranties, or conditions of any kind.

20. Indemnification

You agree to indemnify and hold harmless Ampon and its affiliates, partners, officers, directors, agents, contractors, licensors, service providers, and employees from any claim or demand made by any third-party due to your breach of these Terms of Service.

21. Severability

If any provision of these Terms is determined to be unlawful or unenforceable, that provision will be enforceable to the fullest extent permitted by law, and the unenforceable portion will be deemed severed from these Terms.

22. Termination

These Terms are effective unless terminated by either you or us. You may terminate these Terms by notifying us that you no longer wish to use our Services or by ceasing to use our site. We may terminate this agreement at any time without notice if you breach these Terms.

23. Governing Law

These terms and conditions are governed by the laws of South Africa. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the South African courts.

24. Entire Agreement

These Terms and any policies posted by us on this site constitute the entire agreement between you and us, governing your use of the Service.

25. Contact Information

If you have any questions or concerns regarding these terms and conditions, please contact us at:
Email: sales@ampon.co.za
Phone: 076 290 3130 (Mon – Fri, 8:00 am – 5:00 pm)