At Ampon, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website or purchase products from us. By accessing our website or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect the following types of personal information from you:

1.1 Personal Identification Information: Name, email address, phone number, shipping and billing addresses, and payment details.
1.2 Order Information: Details of the products you purchase, such as order number, product details, and purchase date.
1.3 Device Information: Information about the device you use to access our website, including your IP address, browser type, operating system, and cookies.
1.4 Usage Information: Information on how you interact with our website, including pages visited, links clicked, and time spent on pages.
1.5 Communication Information: Any correspondence or communication you have with us, including emails, phone calls, and messages.

2. How We Use Your Information

We may use your personal information for the following purposes:

2.1 To Process Your Orders: To handle transactions, process payments, fulfill orders, and deliver products to you.
2.2 To Communicate with You: To send you order confirmations, updates, marketing communications, and respond to your inquiries.
2.3 To Improve Our Services: To analyze and understand how our website is used, improve user experience, and enhance our products and services.
2.4 To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
2.5 To Prevent Fraud: To detect and prevent fraud, security breaches, and other prohibited activities.
2.6 For Marketing Purposes: To provide you with information about products, services, promotions, and events that may interest you.

3. Sharing Your Information

We may share your personal information in the following situations:

3.1 Service Providers: With third-party service providers who help us operate our website, process payments, deliver orders, and provide customer support.
3.2 Legal Compliance: When required by law, regulation, or legal process, or to protect the rights, property, or safety of Ampon, our customers, or others.
3.3 Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that business transaction.
3.4 Consent: With your consent or at your direction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze website traffic.

4.1 Types of Cookies We Use:

• Essential Cookies: Necessary for the functioning of our website and to enable you to use its features.
• Performance Cookies: Help us understand how visitors use our website, allowing us to improve its functionality.
• Functional Cookies: Remember your preferences and enhance your user experience.
• Targeting Cookies: Used to deliver relevant advertisements to you and measure the effectiveness of our marketing campaigns.

4.2 Managing Cookies:
You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on our website.

5. Security of Your Information

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access: You have the right to request access to the personal information we hold about you.
6.2 Correction: You have the right to request that we correct any inaccuracies in your personal information.
6.3 Deletion: You have the right to request the deletion of your personal information, subject to certain legal obligations.
6.4 Objection: You have the right to object to the processing of your personal information for marketing purposes or other legitimate interests.
6.5 Withdrawal of Consent: Where we have obtained your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise these rights, please contact us at sales@ampon.co.za.

7. Retention of Your Information

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or the content of those websites. We encourage you to read their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website. Your continued use of our website following the posting of changes constitutes acceptance of those changes.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:
Email: sales@ampon.co.za
Phone: 076 290 3130 (Mon – Fri, 8:00 am – 5:00 pm)